I'm tired of waiting. Whether I'm traveling for business or traveling for pleasure, I feel like I spend more time waiting than getting to enjoy my vacation or doing business. Perhaps I'm being dramatic, but I think it gets the point across. I'm tired of waiting.
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In the hospitality industry, or any industry for that matter, success is driven by engaged employees, empowered with the right tools to act at the right time, in the right way, and improving customer satisfaction. Under promise and over deliver is the name of the game, and creating moments of surprise and delight keep them coming back for more. Technology can help to make this challenge easier, and gain more actionable insights that lead to life long customer relationships, as opposed to one-and-done customers, but it must be implemented correctly.